Refund policy

We want you to be happy with your Tee Xpress order. This policy explains how returns, cancellations and refunds work.

Non-personalised items

For eligible non-personalised items, contact us within 30 days of receiving your order. Items must be unworn, unused and in their original condition, with proof of purchase.

Personalised and custom-made items

Items made to your specifications or clearly personalised cannot normally be returned simply because you changed your mind. This includes garments printed with your own artwork, wording, names or other custom choices. This does not affect your rights if an item is faulty, damaged, not as described or supplied incorrectly.

Cancelling an eligible online order

For goods covered by the UK cancellation right, tell us within 14 days of receiving them that you wish to cancel. You then have a further 14 days to return the goods. Personalised or custom-made goods are normally excluded from this cancellation right.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged, misprinted or not what you ordered, email info@teexpress.co.uk as soon as possible with your order number, a description of the problem and clear photographs. We will assess the issue and arrange an appropriate replacement, repair or refund.

How to request a return

Email info@teexpress.co.uk before sending anything back. If your return is accepted, we will give you return instructions. Returns should be sent to Tee Xpress, 22 Mandervell Road, Oadby, Leicester, LE2 5LQ. Items sent without contacting us first may take longer to process.

Return postage

For an eligible change-of-mind return, you are responsible for return postage and should use a tracked service. If an item is faulty, damaged or incorrect, we will cover reasonable return costs or provide another suitable solution.

Refunds

Once we receive and inspect an approved return, we will confirm whether the refund has been accepted. Approved refunds are made to the original payment method. We aim to issue them promptly, although your bank or payment provider may take additional time to show the funds.

Contact us

Email: info@teexpress.co.uk
Address: Tee Xpress, 22 Mandervell Road, Oadby, Leicester, LE2 5LQ

Your statutory rights are not affected.